title: Privacy Policy
Last updated: 2025-09-20
Wan Animate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website at wan-animate.video and AI image-to-video animation services.
Information We Collect
Personal Data
- Account Information: Username, email address, account preferences, and profile data when you register for our service
- Payment Information: Billing details and payment history for subscription and purchase transactions
- Communication Data: Messages and correspondence when you contact our support team
Content Data
- Uploaded Images: Static images you upload to create animated videos (temporarily processed and automatically deleted within 24 hours)
- Reference Videos: Motion reference videos you upload for animation transfer (temporarily processed and automatically deleted within 24 hours)
- Generated Videos: AI-created animated videos stored temporarily on our servers
Technical Data
- Usage Analytics: Anonymized statistics about service usage to improve our AI models and user experience
- Device Information: Browser type, IP address, and device identifiers for security and optimization
- Performance Data: Service quality metrics and error logs for technical improvements
How We Use Your Information
We process your information for the following purposes:
- Service Delivery: To provide AI image-to-video animation services and process your animation creation requests
- Account Management: To create and maintain your user account, handle authentication, and manage subscriptions
- Service Improvement: To enhance our AI models, optimize animation generation quality, and develop new features
- Customer Support: To respond to your inquiries, provide technical assistance, and resolve service issues
- Security & Safety: To ensure platform security, prevent fraud, and protect against unauthorized access
- Communication: To send important service updates, feature announcements, and account notifications
Data Sharing and Third Parties
We respect your privacy and maintain strict data protection standards:
- No Data Sales: We do not sell, trade, or share your personal data or uploaded photos with third parties for marketing purposes
- Service Providers: We may share limited data with trusted third-party providers who assist in service delivery (cloud storage, payment processing)
- Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Secure Storage: Account information and content are stored in secure, encrypted databases
- Access Controls: Only authorized personnel have access to user data on a need-to-know basis
- Regular Audits: We conduct regular security assessments and updates to maintain protection standards
Data Retention
Our data retention practices prioritize your privacy:
- Uploaded Photos: Automatically deleted within 24 hours after processing
- Generated Images: Stored temporarily on our servers and provided for download
- Account Data: Retained while your account is active and for a reasonable period after account closure
- Usage Analytics: Anonymized data may be retained longer for service improvement purposes
Your Rights and Choices
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data we hold
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal data and account
- Portability: Request transfer of your data in a machine-readable format
- Objection: Object to certain types of data processing
- Restriction: Request limitation of data processing in specific circumstances
To exercise these rights, please contact us at support@3dfigurines.net.
International Data Transfers
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
Children's Privacy
Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: support@3dfigurines.net
- Website: 3dfigurines.net
We are committed to addressing your privacy concerns promptly and transparently.